Terms and Conditions

Man and Van Marylebone Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Marylebone provides man and van, removals, and related services within the United Kingdom. By making a booking, using our services, or allowing our staff to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Client means the individual, company, or organisation booking or receiving the services.

Company means Man and Van Marylebone, the provider of the services.

Services means any man and van services, removal services, loading, unloading, packing, transportation, or related assistance provided by the Company.

Vehicle means any van or other vehicle supplied by the Company for the purposes of performing the Services.

Goods means the items, furniture, boxes, personal possessions, or other property that the Client requests the Company to handle, transport, or store as part of the Services.

Booking means a confirmed request for Services, whether made by telephone, online form, or in writing, and accepted by the Company.

2. Scope of Services

The Company provides man and van and removal services, including loading, transportation, and unloading of Goods. Additional services may include basic packing assistance, disassembly or reassembly of simple furniture items, and short-distance moves within the service area, as agreed at the time of booking.

The exact scope of the Services, including the number of movers, size of Vehicle, estimated time, and any specific requirements, will be agreed with the Client during the booking process. The Company reserves the right to decline any job that is unsafe, unlawful, or beyond the reasonable capabilities of the staff or Vehicle.

3. Booking Process

3.1 Bookings can be made by the Client by telephone or through the Companys online or written enquiry process. A booking is only confirmed once the Company has accepted the request and provided confirmation of the date, time, and approximate cost or rate.

3.2 The Client is responsible for providing accurate information at the time of booking, including but not limited to:

a. Full collection and delivery addresses

b. Access details, such as floor level, lift availability, parking restrictions, and any likely delays

c. An accurate description and approximate volume or list of Goods

d. Details of any particularly heavy, fragile, or valuable items

e. Any time restrictions, building management requirements, or special instructions.

3.3 If the information provided by the Client is incomplete or inaccurate, the Company may adjust the price, amend the scope of Services, or, in some cases, refuse to carry out the work. Any additional work or waiting time caused by incorrect information may be charged at the relevant hourly or fixed rate.

3.4 The Company will use reasonable efforts to arrive at the agreed time. However, times are estimates only and may be affected by traffic, weather, or other circumstances beyond the Companys control. The Company will not be liable for delays, but will keep the Client informed where reasonably possible.

4. Pricing and Quotations

4.1 Prices may be based on hourly rates, fixed quotes, or a combination of both, depending on the nature of the job and the agreement with the Client at the time of booking.

4.2 Any quotation provided by the Company is based on the information given by the Client and is valid for a limited period as advised at the time of quotation. Quotations are not binding if:

a. The Client has failed to disclose relevant information

b. The volume or nature of Goods has substantially changed

c. Access conditions differ significantly from those described

d. Additional services are requested or required on the day.

4.3 The Company reserves the right to amend quotations or charge additional fees to reflect extra time, labour, waiting, or parking costs incurred as a result of circumstances outside the Companys control or not disclosed at the time of booking.

5. Payments

5.1 The Client agrees to pay all charges for the Services in accordance with the agreed rate, quotation, or tariff. Prices may be subject to applicable taxes where required by law.

5.2 Payment terms will be communicated to the Client at the time of booking. The Company may require payment in full in advance, a deposit, or payment immediately upon completion of the Services.

5.3 The Company may accept different methods of payment. The Client is responsible for ensuring that funds are available and that payment is made in the correct amount and at the correct time.

5.4 If payment is not received when due, the Company reserves the right to:

a. Withhold delivery of Goods until payment is made in full

b. Charge reasonable interest on overdue amounts

c. Recover any costs of debt collection, including legal and administrative costs.

6. Cancellations and Amendments

6.1 If the Client wishes to cancel or amend a booking, they must notify the Company as early as possible.

6.2 The Company may apply the following cancellation charges, depending on the notice provided and any separate agreement in place:

a. Cancellation more than 48 hours before the scheduled start time: no cancellation fee or a nominal administrative fee may apply

b. Cancellation between 24 and 48 hours before the scheduled start time: a percentage of the estimated or minimum charge may be payable

c. Cancellation less than 24 hours before the scheduled start time, or failure to provide access on the day: the Client may be charged up to the full estimated cost or a minimum number of hours at the agreed rate.

6.3 If the Client wishes to change the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Amendments may result in revised pricing.

6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, Vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will offer an alternative date or time where possible, and any prepayments for unused Services will be refunded. The Company will not be liable for any consequential loss.

7. Client Responsibilities

7.1 The Client must ensure that:

a. All Goods are properly packed, secured, and ready for transport unless packing services have been specifically agreed

b. Access is available at the collection and delivery addresses, including sufficient space for the Vehicle to park legally and safely

c. Any necessary permissions, permits, or authorisations for parking or building access are obtained in advance

d. Fragile, delicate, or high-value items are clearly identified and discussed with the Company before moving.

7.2 The Client or a representative must be present at the collection and delivery locations to guide the movers, confirm the Goods, and sign any relevant documentation, unless expressly agreed otherwise.

7.3 The Company is not responsible for disconnecting or reconnecting appliances, fixtures, or fittings unless this has been individually agreed and can be carried out safely.

8. Company Responsibilities and Limitations

8.1 The Company will provide the Services with reasonable care and skill, using appropriate Vehicles and staff suitable for the agreed task.

8.2 The Company reserves the right to refuse to move or handle Goods that are unsafe, illegal, excessively heavy, or that could cause damage to the Vehicle, premises, or staff. This includes hazardous materials, flammable or explosive substances, and items prohibited by law.

8.3 The Company will take reasonable steps to protect floors, walls, and doorways while moving Goods but cannot guarantee the avoidance of all minor marks or scuffs, particularly in tight spaces or where large items are involved.

9. Liability for Loss or Damage

9.1 The Companys liability for loss of or damage to Goods is limited. The Client is strongly advised to arrange appropriate insurance cover for their Goods during the move, especially for high-value or fragile items.

9.2 The Company will not be liable for:

a. Normal wear and tear, or minor marks, scratches, or scuffs caused by moving Goods through confined or awkward spaces

b. Damage to items that were not adequately packed by the Client

c. Damage caused by inherent defects, pre-existing damage, or the fragile nature of certain items

d. Loss or damage where the Client or their representative has instructed staff to proceed against the Companys advice

e. Loss of or damage to cash, jewellery, documents, or other valuables, unless specifically declared and accepted in writing by the Company before the move.

9.3 In the event that the Company is found liable for loss or damage to Goods, liability will, to the fullest extent permitted by law, be limited to the reasonable cost of repair or the current market value of the item, whichever is lower, and may be subject to an overall cap as notified by the Company.

9.4 The Company will not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of income, or loss of opportunity, arising out of or in connection with the Services.

9.5 Any claim for loss or damage must be reported to the Company as soon as reasonably practicable, and in any event within a reasonable time after completion of the Services, with sufficient details and evidence for the Company to assess the claim.

10. Parking, Fines, and Access

10.1 The Client is responsible for arranging suitable and legal parking for the Vehicle at both the collection and delivery locations. If parking permits or specific arrangements are required, the Client must obtain them in advance.

10.2 Where legal and safe parking is not available, the Company may, at its discretion, refuse to proceed or continue with the Services. Any waiting time or return visits arising from parking issues may be charged at the applicable rate.

10.3 If the Vehicle incurs parking fines or penalties as a direct result of the Clients failure to provide suitable parking or accurate information, the Client may be required to reimburse the Company for such costs.

11. Waste, Disposal, and Regulations

11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will not transport or dispose of household waste, construction rubble, or hazardous materials unless this has been specifically agreed and is compliant with legal requirements.

11.2 The Client must not present items for removal that are prohibited by law, including hazardous or controlled waste. This includes, but is not limited to, chemicals, paint, gas cylinders, explosives, and medical or biological waste.

11.3 Where the Company agrees to remove unwanted items for disposal, the Client confirms that they have the right to dispose of those items and authorises the Company to handle them in accordance with relevant waste regulations. Additional charges may apply for disposal services.

11.4 The Company will not be liable for any fines or penalties arising from the Clients failure to comply with waste or environmental laws, and the Client agrees to indemnify the Company against any such claims where the Client is at fault.

12. Insurance

12.1 The Company maintains appropriate insurance cover for its legal liabilities in connection with the Services it provides. Details of insurance may be provided upon request.

12.2 The Companys insurance does not replace the need for the Client to arrange adequate insurance for their Goods. The Client is strongly advised to ensure that their Goods are covered during transit and handling by a separate policy if necessary.

13. Force Majeure

13.1 The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather, road closures, accidents, Vehicle breakdowns, strikes, acts of terrorism, or public health emergencies.

13.2 In such circumstances, the Company will make reasonable efforts to notify the Client and to rearrange the Services at a mutually convenient time.

14. Complaints and Disputes

14.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

14.2 The Company will investigate complaints in a fair and timely manner and will aim to find a reasonable resolution where appropriate.

15. Privacy and Data Protection

15.1 The Company will collect and use personal information from the Client for the purposes of administering bookings, providing Services, and managing its business operations in accordance with applicable data protection laws.

15.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Clients consent.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions or the Services provided by the Company.

17. General

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, but the remainder shall continue in full force and effect.

17.2 The failure of the Company to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.

17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, statements, or representations, whether oral or written.

17.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that booking, unless otherwise agreed in writing.