Terms and Conditions for Man And Van Marylebone
These Terms and Conditions set out the basis on which Man And Van Marylebone provides moving, collection, delivery, and related transport services within the UK. By making a booking, accepting a quotation, or allowing our team to begin work, you agree to these terms. Please read them carefully before confirming any service. They are intended to create clarity about the booking process, pricing, payment, cancellations, liability, waste handling, and the legal framework that applies to every Marylebone man and van service we provide.
These terms apply to all customers, whether the service is domestic, commercial, one-off, or recurring. They apply to phone, email, online, and in-person bookings alike. Where a written quote, invoice, or booking confirmation differs from these terms, the specific written agreement will take priority only to the extent of the inconsistency. Otherwise, these terms remain in full effect. Any reference to “we”, “us”, or “our” means the service provider operating under the man with van in Marylebone service name, and any reference to “you” means the customer or any person authorised to act on the customer’s behalf.
We aim to provide a professional and efficient man and van Marylebone service, but service outcomes depend on the information you provide, access conditions, item condition, parking availability, and lawful instructions at the time of collection or delivery. It is your responsibility to ensure that all instructions are accurate and complete before the booking begins.
A booking is formed when you request a service, we provide a quotation or estimate, and you confirm that you wish to proceed. Acceptance may be given by email, message, verbal instruction, payment of a deposit, or other clear confirmation. Until a booking has been accepted by us, no date, time, vehicle, or crew allocation is guaranteed. We reserve the right to decline or refuse any booking at our discretion, including where the job is outside our operating capacity, unsafe, unlawful, or based on incomplete information.
When making a booking, you must provide accurate details about the collection and delivery addresses, access arrangements, the nature, quantity, size, and weight of items, any stairs or lifts, parking restrictions, packing requirements, and any special handling needs. If the information later proves to be inaccurate, we may adjust the price, alter the vehicle or crew, change the service schedule, or cancel the booking if necessary. Any quote provided is based on the information available at the time of estimation and may change if the actual service differs materially from the description provided.
We may ask for photographs, item lists, or other supporting information to assess the work. This is especially relevant where heavy, fragile, bulky, or unusually valuable items are involved. You must inform us in advance if the service includes items that require specialist handling, such as pianos, antiques, glass, appliances containing liquids, or items with dangerous components. Failure to disclose such matters may result in refusal to carry the item or additional charges. A Man And Van Marylebone booking is only valid for the scope agreed at the point of confirmation.
All charges are set out in the quote, booking confirmation, or invoice. Unless expressly stated otherwise, prices may include labour, vehicle use, fuel, and standard loading and unloading time, but they may exclude congestion-related waiting, additional helpers, tolls, parking, permit fees, stair carry charges, long carry distances, disposal fees, and charges for items requiring special care. Any extra work requested on the day may be charged at our prevailing rate. Where a quotation is estimated by the hour, the final amount will depend on the actual time worked, including time spent waiting due to access delays, customer instructions, or conditions beyond our control.
Payment is due in accordance with the terms stated on the invoice or booking confirmation. In many cases, payment must be made on completion of the work unless a deposit or advance payment has been agreed. We accept the payment methods specified at the time of booking. If a deposit is taken, it may be used to secure the date and cover administration costs, and it may be non-refundable where cancellation occurs outside the permitted cancellation period or where costs have already been incurred. Any unpaid balance remains due immediately upon completion unless we have agreed a different schedule in writing.
If payment is declined, delayed, reversed, or otherwise not received, we may suspend or withhold further services, recover any associated bank or administrative charges where lawful, and pursue the debt through normal legal channels. Interest may be applied to overdue invoices at the statutory rate where permitted by law. You are responsible for ensuring that the payer has authority to make payment and that sufficient funds are available. For Marylebone man and van work carried out for business customers, any agreed credit terms must be honoured strictly and may be withdrawn if payment is late.
You may cancel or reschedule a booking by giving notice as early as possible. The exact cancellation policy may depend on the type of service, timing, and whether a deposit has been paid. Unless stated otherwise, cancellations made with reasonable notice before the scheduled start time may be eligible for a full or partial refund, less any non-recoverable costs already incurred. If you cancel very close to the scheduled time, or if the vehicle and crew have already been dispatched, we may charge a cancellation fee to reflect lost time, labour, and administrative expense.
If we arrive at the agreed time and cannot complete the job because access is unavailable, the property is unsafe, parking or loading arrangements are not in place, you are absent, or the work cannot proceed for reasons within your control, the booking may be treated as a late cancellation or failed attendance. In such cases, the full minimum charge or a call-out fee may apply. Rescheduling is subject to availability and may involve revised pricing if the new date or service scope changes.
We may cancel or postpone a booking if vehicle breakdown, staff illness, severe weather, unsafe conditions, legal restrictions, or other circumstances beyond our control prevent us from performing the work. Where possible, we will offer an alternative time or date. If we must cancel and no suitable alternative is available, any prepaid amount for the cancelled portion of the service will normally be refunded, except where part of the job has already been completed or costs have been legitimately incurred. A man with van Marylebone arrangement should always be confirmed only when the customer can reasonably receive the service on the agreed terms.
Our liability is limited to the extent permitted by law. We will exercise reasonable care and skill in performing the service, but we are not responsible for losses caused by inaccurate information, hidden defects, poor packaging, insufficient access, defective premises, or the inherent fragility or instability of items being moved. Where the customer packs items themselves, we are not liable for damage resulting from inadequate packing unless the damage is caused by our negligence. You must inform us before the service if any item is delicate, of exceptional value, or likely to be affected by movement, weather, or vibration.
We are not liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, missed deadlines, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot legally be excluded. If any item is damaged due to our proven negligence, our liability may be limited to the lower of the repair cost, replacement value, or the value declared to us in advance, subject to evidence and reasonable verification.
Claims for damage, loss, or shortage must be reported to us as soon as reasonably possible after completion of the service and, where visible on delivery, ideally before the team leaves the site. You must provide photographs, receipts, or other proof of value where requested. We are not responsible for items left unattended, unsecured, or not listed at the time of booking. Any claim may be reduced or rejected if you fail to take reasonable steps to protect your belongings, if the item had pre-existing damage, or if the loss arose from events outside our control. Man And Van Marylebone service users should therefore ensure that particularly valuable items are insured separately where appropriate.
Waste disposal, removal, and clearance work are subject to UK waste regulations and environmental law. We will only transport, dispose of, or deliver waste where it is lawful to do so and where the service has been properly arranged. You must not ask us to remove prohibited, hazardous, toxic, explosive, infectious, or otherwise regulated waste unless we have expressly agreed in writing and are legally permitted to handle it. This includes, without limitation, asbestos, chemicals, clinical waste, gas cylinders, pressurised containers, and electrical items requiring specialist disposal.
If the service includes disposal, you must accurately describe the waste and its origin. The customer remains responsible for ensuring that waste is correctly segregated and legally described. Where necessary, we may request evidence that the waste belongs to you or that you have the right to arrange its removal. We may refuse items that are contaminated, unsafe, improperly packed, or likely to breach disposal rules. If waste is collected for transfer to an authorised facility, any required recycling, tipping, or landfill charges may be added to the invoice where not already included. You acknowledge that the lawful handling of waste is a shared responsibility and that false description of waste may result in cancellation or reporting to the appropriate authorities.
Where applicable, you must retain any records, receipts, or documentation relating to disposal, and you may be required to cooperate with checks or compliance questions. We reserve the right to charge for time spent separating mixed loads, identifying prohibited materials, or returning non-compliant waste to the point of origin if lawful and practical. A Marylebone man and van waste service does not override environmental laws, local authority restrictions, or the requirements of licensed disposal sites. The customer is responsible for ensuring that any disposal request complies with all relevant rules before the work begins.
All services are provided subject to force majeure and other events outside our reasonable control. This includes, without limitation, traffic disruption, road closures, weather events, strikes, civil disturbance, government action, and supply failures. In such circumstances, we may suspend, delay, or alter the service without being liable for losses caused by the delay, provided we act reasonably and communicate where possible. Any waiver or failure to enforce a term on one occasion does not prevent us from enforcing it later.
If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No term in this document creates a partnership, joint venture, or employment relationship between us and the customer. Any person using our service on behalf of another confirms that they have authority to do so and will be responsible for ensuring that the principal is aware of these terms. You may not assign your rights or obligations under these terms without our written consent.
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law requires otherwise. This means that the legal interpretation of the contract, any claim for breach, and any question about liability or payment will be resolved under the relevant UK legal framework. By booking a man and van Marylebone service, you confirm that you understand and accept this governing law clause and all other terms above.